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Terms and Conditions


This document contains the General Terms and Conditions (GTC) of, which set out the terms and conditions for using the products and services available on the site.

The contract concluded on the basis of this document is not filed, is not accessible afterwards, is concluded in electronic form only, is not a written contract, is written in Hungarian and does not refer to a code of conduct. In case of any questions regarding the operation of the webshop, the ordering and delivery process, please contact us at the contact details provided.

These GTC apply to the legal relations on the Company's website ( and its subdomains.

The GTC are permanently available at

Company details

Name of the Company: "RUGALMAS GUMIÁRUHÁZ" Trading and Service Company Limited Liability

Registered office of the Company: H-6728 Szeged, Vásár utca 9/4

The Company's personal reception point: H-6728 Szeged, Vásár utca 9/4

Opening hours of the Company's personal reception point:

Monday-Thursday 6:30-16:00

Friday 6:30-15:00

Company's email address:

Company registration number: 06-09-008267

Tax number: 12939879-2-06

International tax number: HU12939879

Name of registering authority: Szegedi Törvényszék Cégbírósága (Commercial Court of the District Court of Szeged)

Telephone number: +36-30/3341035

Name of the hosting provider: Introweb Kft.

Registered office of the hosting provider: H-6724 Szeged, Gelei J. utca 5.

Contact telephone number of the hosting provider: +36-20/4142574

E-mail address of the hosting provider:

1. Introductory provisions

1.1: Issues not regulated in these General Terms and Conditions and the interpretation thereof shall be governed by Hungarian law without any special stipulation, in particular with regard to the following legislation:

Act V of 2013 on the Civil Code ("Civil Code")

Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Act on Electronic Commerce)

Act CLV of 1997 on Consumer Protection

the Government Decree No. 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers and Businesses

Government Decree No. 151/2003 (IX.22.) on the mandatory warranty for certain consumer durables

1.2 These Regulations shall enter into force on 06 April 2021 and shall remain in force until revoked. The Company shall be entitled to unilaterally amend these Terms and Conditions. The Company shall publish the amendments, which shall not affect previously concluded contracts, on the webshop page 15 (fifteen) days before they enter into force. By using the Website, visitors to the Website agree that all regulations relating to the use of the Website shall automatically apply to them.

1.3 The Company reserves all rights in and to the webshop website, any part thereof and the content displayed thereon, as well as the distribution of the website. You may not download, electronically store, process or sell the content or any part of the content of the webshop website without the written consent of the Company.


2.1 The products displayed on the Site may be ordered online, exclusively by electronic message.

2.2 The prices displayed next to the Products are in Euro and include VAT at the statutory rate, but do not include delivery charges. No packaging costs are incurred with the order.

2.3. The images displayed on the product data sheets may differ from the real ones, in some cases they may be used as illustrations. It is possible that the manufacturer may make changes in the composition and appearance of the products other than the uploaded images, for which the Company shall not be liable!

2.4 In the event of any discrepancy between the information, instructions, warranty papers and the contents of these General Terms and Conditions of Sale and any other product information, instructions for use or warranty papers provided in connection with the goods purchased, the specific provisions shall prevail.

The Company cannot be held liable for any damage resulting from misinterpretation of the description, instructions or improper handling and use of the products supplied with the goods.

2.5 The Company shall also not be liable in the event that the Customer incorrectly specifies the parameters of the product to be purchased, which may render it unsuitable for its intended function.

2.6 If a special price is introduced on the webshop, the Company will inform the Customer in full of the details thereof.

2.7 If the Supplier, despite all due care and diligence, displays an incorrect price on the webshop, in particular a price of "0" EUR or "0.01" EUR which is obviously incorrect, e.g. significantly different from the generally accepted or estimated price of the product, or which may be due to a system error, the Supplier shall not be obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

2.8 In the case of an incorrect price, there is a striking discrepancy in value between the actual and the indicated price of the product, which should be immediately apparent to the average consumer. According to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, the contract is not a valid contract, which would give rise to rights and obligations. On this basis, an order confirmed at an incorrect/incorrect price shall be considered as a void contract.

2.9 The Customer acknowledges that if s/he purchases a hose or rubber sheeting product from the online shop which is not delivered separately but is sent to him in its factory packaging, roll or block, there may be a discrepancy between the size parameters indicated in advance and the actual dimensions.

The tolerance for deviations shall be 1.5% for hoses and 3% for rubber sheets. If the deviations are within this value, the parties shall consider that the Company has performed as contractually agreed.


3.1. The contract can be concluded with both registered and non-registered Customers. The advantage of registration is that you do not have to enter your details again if you want to order from us again, you can add more than one delivery/billing address and you can track your order process. Registration is possible under "Login/Register" and will take no more than 1 minute.

3.2 The Customer is responsible for the truthfulness and accuracy of the data provided during registration and purchase.

The Company excludes all liability in the event that the Customer provides false or inaccurate information during registration or purchase, if the purchase is made with such information, or if the Customer is late or otherwise fails to perform or fails to purchase due to such information.

The Company shall also not be liable for any damages arising from the Customer forgetting their password or from the password becoming available to unauthorized persons for any reason beyond the Company's control.

3.3 The online shop contains various technical rubber sheets, rubber hoses, rubber bumpers, rubber profiles, rubber strips, rubber edges, other rubber products, PVC hoses, PVC strips, polyurethane sheets and hoses, silicone hoses and sheets and safety products.

It is also possible to order specific products not listed in the webshop by prior arrangement with the Company. The Customer can browse the products by selecting the appropriate category. If you enter a category where a product is available, you will be able to see pictures of the available goods, a brief description of the characteristics, the gross price, other relevant characteristics of the product (e.g. weight, size, etc.).

3.4 The price offered is valid at the moment of the offer or, in the case of goods on special offer, during the period of the indicated offer, for a specified period. The price is final only after confirmation of the order by the Contractor's staff by e-mail or telephone.

In the case of an order for a product with unique parameters, the Company has the right to request an advance payment or payment in full in advance.

3.5. If all the products in a given category do not fit on one page, the Customer can scroll through the products by using the numbers above/below the products.

3.6. If the Customer wants to get more information about the product, they can do so by clicking on the image or the name of the product. This will take you to the product page where you can find more detailed information.

3.7 The Customer may also search the webshop. He only has to enter the search term and if a product matches the search term, it will be displayed.

3.8. Here, the Customer can change the quantity of the product in the basket or delete the item. It is also possible to completely empty the basket. If you decide to place an order, click on "GO TO CHECK OUT".

3.9 In the next step, the Customer has the option to enter the shipping and billing address, modify the registered data, and select the delivery and payment method of the ordered product.

3.10. The Customer may collect the purchased product in person at the Company's collection point or request delivery to the address provided by the Customer.

Delivery of the products to the Customer's home is carried out by GLS, PK EUROTRANS Kft, Gebrüder Weiss, DACHSER courier service.

If the Customer orders a product that is in stock, the delivery of the product to the Customer will be carried out within 3-10 working days after the order, depending on the country of delivery.

In the event that the selected product is not in stock or needs to be custom-made, the delivery time may be up to 30 days after the order is placed.


If the Customer chooses free personal delivery, the Customer must take delivery of the goods ordered and pay the purchase price to the Company within 7 days of the Contractor's notification of receipt of the goods ordered and the possibility of taking delivery of the goods. If the Customer fails to do so and does not agree with the Company in advance on a later date for acceptance, the Company shall be entitled to cancel the order not accepted for 7 days and to resell the goods remaining with it.

3.11. The Customer may choose between the following payment methods when purchasing the goods:

Online payment by credit card (immediately or based on the payment link sent to you)

The Customer must pay the amount of the order immediately or within 8 days after sending the order via the link sent by the Company in the confirmation email. After confirmation of payment, the Customer is entitled to receive the products purchased by him in the manner of his choice.

Bank transfer in advance ( based on proforma invoice )

After the order has been submitted, the Company will send a proforma to the Customer by email confirmation, and the Customer must transfer the order amount to the bank account specified therein within 8 days. Once the transfer has been credited to the Company's bank account, the Customer shall be entitled to receive the products purchased by him in the manner of their choice.

By cash, in case of personal receipt

This is possible during the personal receipt of the ordered product at the reception point located at 9/4 Vásár utca, H-6728 Szeged, Szeged.

3.12. If the Customer finds all the information correct, the Customer can send their order to the Company by clicking on the "ORDER" button. By pressing this button, the Customer acknowledges that his purchase is subject to payment!

3.13. Correction of data entry errors.

If the Customer wishes to modify the order already submitted and confirmed for any reason, the fastest and most expedient solution is to contact the Company immediately by e-mail or telephone and notify the changes.

3.14. If the Customer orders a Product (the delivery charge shall be borne by the Customer in accordance with the terms of this Agreement) and returns it to the Company for any reason, the delivery charge shall be as follows:

If the Customer requests a replacement for reasons beyond its control: the Company shall be liable for the re-delivery charge.

If the Customer requests a refund: the total amount of the invoice, i.e. the purchase price and the delivery charge, will be refunded and the return charge will be borne by the Customer.

In the case of a bundled order, if the Customer requests an order in 1 package placed on several dates, and if the Company has not yet posted the shipment: several orders can be bundled at any time, the products will be posted at one delivery charge.

If the Customer changes his mind and prefers to buy another product:

If the Company has not yet posted the parcel, it will replace the product.

If the Company has already posted the parcel, the Customer will bear all delivery charges (per parcel).

3.15. Material characteristics of the subject matter of the contract. The order takes effect if the Company confirms it by e-mail or telephone within 48 hours of the order being sent. The automatic confirmation sent by the store system is not equivalent to the above-mentioned confirmation, it only records the receipt of the order! The exact form and deadline of the confirmation sent by the Company will depend on the characteristics of the product selected, the delivery and payment method. In the "Delivery information" and "Payment information" sections, the Customer will find information on the delivery and payment terms.

3.16. The Customer will receive an email confirmation after sending the order. If this confirmation has not been received by the Customer within a reasonable period of time, depending on the nature of the service, but not later than 48 hours after the Customer's order has been sent, the Customer shall be released from any obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Company or the Customer at the time when it becomes available to the latter. The Company excludes its liability for confirmation if the confirmation is not received in time because the Customer has entered an incorrect e-mail address during registration or because the storage space in his account is full or the storage space settings are not able to receive messages.

3.17. In the event of errors or omissions in the products or prices in the online shop, the Company reserves the right to correct them. In such a case, the Company shall inform the Customer of the new data and information immediately after the error is detected or amended. The Customer may then confirm the order once again or either party may withdraw from the contract.

3.18. The total amount payable will include all costs based on the order summary and confirmation email. The invoice and information on the right of withdrawal will be included in the package or confirmation email.

3.19. The Customer is obliged to inspect the parcel before the courier on delivery. The Customer must ask the courier for a report of any damage to the packaging or to the product, and is not obliged to accept the parcel if it is damaged. The Company will not accept any subsequent complaints without a report!


4.1 Orders are processed on working days from Monday to Thursday between 6:30 and 16:00 and on Fridays between 6:30 and 15:00. It is possible to place an order outside the times indicated as order processing times, provided that if the order is placed after the end of working hours, it will be processed on the following working day. In all cases, the Company will confirm electronically when it can fulfill the order.

4.2 The Company shall not be liable for any unannounced changes to the technical specifications due to the supplier or for reasons beyond its control.

4.3 In the event of a contract of sale being concluded, the Company shall be obliged to transfer ownership of the product, while the Customer shall be obliged to pay the purchase price and take delivery of the product.

The Company shall retain title to each product until the Customer has paid the purchase price in full.

4.4 The obligation to bear the risk of damage shall pass to the Customer when the Customer or a third party designated by the Customer takes possession of the goods.


5.1 Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.2.2014) on the detailed rules for contracts between consumers and businesses, the Customer may withdraw from the contract within 14 days of receipt of the goods ordered by him or by a third party other than the carrier and appointed by him, without giving reasons (separate explanation) by means of a clear written declaration to that effect.

In the case of written withdrawal, the Customer need only send their declaration to the Company within the above period. In the event of doubt as to whether the time limit has been observed, the Company shall also accept certified proof from the Customer that they have sent the written notice of withdrawal within the time limit.

The Customer may exercise this right from the day of conclusion of the contract, even before taking delivery of the goods.

5.2 The Customer shall not have the right to withdraw from the contract in the case of a product which has been custom-made for the Customer, individually on the basis of the Customer's instructions and requirements or at the Customer's express request and/or for a special personalized size!

The Customer may also not exercise his right of withdrawal in the following cases:

The Customer may not exercise the right of withdrawal in respect of a product which is perishable or of short duration;

in the case of products in sealed packaging which, for health and hygiene reasons, cannot be returned after opening after delivery;

products which, by their nature, are inseparably mixed with other products after delivery.

5.3 The right of withdrawal / right of termination shall not apply to a Contractor / Company, i.e. a person who enters into a contract with the Company acting in the course of his profession, self-employment or business. Consequently, the right of withdrawal only applies to persons who are consumers as defined in the Civil Code!

5.4 The cost of returning the goods shall be borne by the Customer, and the Company shall not be liable for such costs.

In the event of the exercise of the right of withdrawal, the Customer shall not bear any costs other than the cost of returning the goods. If the Customer does not choose the least costly mode of transport, the Company shall not be liable for any additional costs incurred.

The Company may claim compensation for material damage resulting from improper use.

5.5 The Company shall reimburse the amount paid to the Customer, including the delivery charges, without undue delay, but within 14 days at the latest, after becoming aware of the cancellation in accordance with the above legislation.

The refund will be made by the same method of payment as the original transaction, unless the Customer expressly agrees to a different method of payment. Whichever refund method is used, the Customer shall not be charged any additional costs.

5.6 The Customer shall return the goods without undue delay, but no later than 14 days after sending the Company notice of withdrawal from the contract.

The time limit shall be deemed to have been observed if the Customer sends the goods to the Company before the expiry of the 14-day time limit (i.e. they do not have to arrive within 14 days). The Customer shall bear the costs incurred in returning the goods as a result of exercising the right of withdrawal.

The Customer shall be deemed to have complied with the time limit if he returns the goods to the Company before the expiry of the 14-day period. The Company is not in a position to accept parcels on delivery!

IMPORTANT! The returned product must be accompanied by the corresponding quality stamp or identification documents (e.g. warranty card, invoice, etc.) in order to be identified by the Company. Without this, the Company will not be able to refund the purchase price of the product or the delivery fee, taking into account that it will not be possible to clearly identify the product as having been purchased in the online shop.

In view of this, the Company hereby requests the Customer to return or present to the Company, if possible, all documents, invoices, packaging materials and other accessories that will facilitate the identification of the product and the purchase and the settlement of accounts between the parties, if the Customer wishes to withdraw from the purchase.

5.7 The Customer may be held liable for depreciation in the value of the Product if it is due to handling other than that necessary to establish the nature, characteristics and functioning of the Product, i.e. use other than for its intended purpose.

Furthermore, the Company reserves the right to charge the Customer for any depreciation resulting from the use of products returned by the Customer.

5.8 The reimbursement of the purchase price and the delivery costs may be withheld by the Company until the goods have been returned or the Customer has provided proof that they have been returned, whichever is the earlier.

5.9 If the Customer wishes to exercise his right of withdrawal, he may indicate this in writing by means of a clear declaration to that effect at one of the Company's contact details.

5.10. The Customer must pay particular attention to the proper use of the product, as the Customer shall be liable for any damage resulting from improper use. After the product has been returned, the Company will reimburse the price of the product, including the delivery costs, by means of a bank transfer.


Directive 2011/83/EU of the European Parliament and of the Council is available here.



In which cases can the Customer exercise his right to a warranty?

In the event of a defective performance by the company operating the webshop, the customer may claim a warranty of conformity from the company in accordance with the rules of the Civil Code.

What are the rights of the Customer under a warranty claim?

The Customer may, at his choice, claim the following remedies: repair or replacement, unless the remedy chosen by the Customer is impossible or would involve disproportionate additional costs for the undertaking compared with other remedies. If the repair or replacement is not or could not be requested, the Customer may request a proportionate reduction of the price or have the defect repaired or replaced at the expense of the undertaking or, as a last resort, may withdraw from the contract. The Customer may transfer his right of warranty of his choice to another, but the cost of such transfer shall be borne by the Customer, unless it was justified or the enterprise gave a reason for it.

What is the time limit for the Customer to exercise his right to claim a warranty?

The Customer must notify the defect as soon as possible after its discovery, but not later than two months after the discovery of the defect. Please note, however, that you cannot claim for any damages beyond the two-year limitation period from the date of performance of the contract.

Who can you claim against?

The customer may assert a claim against the Company.

What other conditions are there for the enforcement of the customer's rights?

Within six months from the date of performance, there are no conditions for exercising the right to claim for damages other than the notification of the defect, if the Customer proves that the goods or services were provided by the company operating the webshop. However, after six months from the date of performance, the Customer must prove that the defect discovered by the Customer existed at the time of performance.

Product Warranty

In which cases can the Customer exercise his right to a product warranty?

In the event of a defect in a movable good (product), the Customer may, at his option, claim under either the accessories warranty or the product warranty.

What rights does the Customer have under a product warranty claim?

As a product warranty claim, the Customer may only request the repair or replacement of the defective product.

In what cases is the product defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for the Customer to claim under the product warranty?

The Customer has two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. Once this period has expired, he loses this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty rights against the manufacturer or distributor of the movable good. It is for the Customer to prove that the product is defective in order to make a product warranty claim.

In which cases is the manufacturer (distributor) exempted from his product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if they can prove that:

- the product was not manufactured or put into circulation in the course of their business, or

- the defect was not detectable according to the state of science and technology at the time when the product was placed on the market, or

- the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.

The manufacturer (distributor) needs only prove one ground for exemption.

Please note that you cannot claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you may pursue your accessories warranty claim against the manufacturer for the replaced product or repaired part.


In which cases can you exercise your right to a warranty claim?

In the event of defective performance, you can claim a remedy under the Civil Code. 6:159.§ (2), 6:173.§ (2) and the Government Decree 151/2003 (IX.22.), "RUGALMAS GUMIÁRUHÁZ" Ltd. is obliged to accept liability for the reported warranty claims.

What are your rights under the guarantee and within what period of time?

The duration of the guarantee period is one year

for prices reaching 10.000,-Ft, but not exceeding 100.000,-Ft, t,

- two years for a sale price exceeding 100.000,-Ft but not exceeding 250.000,-Ft,

- three years if the sale price exceeds 250.000,-Ft.

The guarantee period shall begin on the date of delivery of the consumer goods to the consumer.

In the event of a defect covered by the guarantee, the consumer shall

in the first place, at their choice, demand repair or replacement, unless the chosen guarantee claim is impossible to meet or would result in disproportionate additional costs for the trader compared with the other guarantee claims, taking into account the value of the service in its good condition, the seriousness of the lack of conformity and the damage to the consumer's interests caused by the guarantee claim.

where the trader has not undertaken to repair or replace the goods, cannot fulfill this obligation within the time limit laid down by law, without detriment to the consumer, or where the consumer's interest in repair or replacement has ceased, the consumer may, at his choice, request a proportionate reduction of the price, have the lack of conformity repaired or replaced by another person at the trader's expense, or withdraw from the contract.

There is no right of withdrawal for minor defects!

The consumer can switch from one right to another. He/she must pay the costs of the changeover to the trader, unless the trader has given a reason for the changeover or the changeover was otherwise justified.

If, during the guarantee period, the first repair of the consumer goods by the trader establishes that the goods cannot be repaired, the trader must replace the goods within eight days, unless the consumer has agreed otherwise. If it is not possible to replace the goods, the trader must reimburse the consumer within eight days for the purchase price indicated on the receipt or invoice issued by the consumer under the VAT Act, which is proof of payment for the goods.

If, during the guarantee period, the consumer goods, after having been repaired three times, again become defective, unless the consumer has provided otherwise, and if the consumer does not request a proportionate reduction of the purchase price pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, and the consumer does not wish to have the consumer goods repaired or replaced at the expense of the business, the business shall replace the consumer goods within eight days. If it is not possible to replace the goods, the trader must reimburse the consumer within eight days for the purchase price indicated on the receipt or invoice issued by the consumer under the VAT Act, which is proof of payment for the goods.

If the consumer goods have not been repaired within 30 days of the date on which the request for repair is notified to the trader, the trader must replace the goods within eight days of the expiry of the 30-day period, unless the consumer has given notice to the trader to the contrary. If the consumer goods cannot be replaced, the trader must reimburse the consumer the purchase price indicated on the proof of payment of the price of the goods presented by the consumer, i.e. the invoice or receipt issued under the VAT Act, within eight days of the expiry of the thirty-day time limit for repair.

In addition to the above, the Company may also provide a guarantee on a voluntary basis for products below HUF 10,000.00. The duration of this guarantee may be less than one year, bearing in mind that it is not based on a legal requirement but on a voluntary decision of the Company.

In addition, the data sheet of certain products may specify a longer guarantee period than the legally binding period. In view of this, the Company informs the Customer now that, for products covered by a statutory guarantee, it undertakes to provide the statutory mandatory guarantee period for the goods concerned. If a product is uploaded to the online shop for which a longer guarantee period than the one provided for by law is indicated, the Customer may enforce their rights arising from the statutory guarantee period directly against the manufacturer of the product, who voluntarily undertakes to provide a longer guarantee period for the product manufactured by him in addition to the statutory period. The manufacturer may also impose additional conditions on the Customer in order to enforce the guarantee voluntarily undertaken by the manufacturer (e.g. registration of the product on the manufacturer's website within 30 days of purchase).

When is the company exempted from its guarantee obligations?

The company is only exempted from its guarantee obligation if it can prove that the cause of the defect arose after the delivery.

Please note that you cannot claim both a warranty and a guarantee or both a product warranty and a guarantee for the same defect, but that you have rights under the guarantee independently of the warranty and product warranty rights.


7.1 The Company may use an intermediary to perform their obligations. They shall be fully liable for any unlawful conduct on the part of the intermediary as if they had committed the unlawful conduct themself.

7.2 The Company hereby informs the Customer that the extent of its liability for damages resulting from any defective performance is limited to the purchase price of the ordered product, and that its liability for damages for any other consequential damages resulting from and in connection with the defect is excluded in full.

7.3 If any part of these General Terms and Conditions becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

7.4 If the Company fails to exercise any right which it may have under this document, its failure to exercise such right shall not be deemed a waiver of that right. No waiver of any right shall be valid unless expressly stated in writing. The fact that the Company does not strictly adhere to a material term or condition of the General Terms and Conditions on one occasion does not mean that it waives its right to insist on strict adherence to that term or condition in the future.

7.5 The Company and the Customer shall seek to settle any disputes between them primarily by amicable means. If this fails, the Szeged District Court or the Szeged Court of Justice shall have exclusive jurisdiction to settle disputes between the Company and the Customer, who is not a consumer, depending on the value of the dispute. In the event of disputes between the Company and the Customer who is a consumer, the courts specified in the applicable legislation shall have jurisdiction.

7.6: The privacy policy of the webshop is available here:


8.1. In the event that the Customer has any complaint regarding the contract or its performance, he/she may communicate his/her complaint to

8.2 The Company shall promptly investigate the oral complaint and remedy it as necessary. If the Customer does not agree with the handling of the complaint, the Company shall promptly make a record of the complaint and its position on the complaint and provide a copy to the Customer.

8.3 The webshop operator shall reply to the written complaint in writing within 30 days. The reasons for rejecting the complaint shall be given. It shall keep a copy of the reply for 5 years and present it to the supervisory authorities upon request.

8.4 If, after the complaint has been investigated, the Customer is still not satisfied with the response, the Customer is entitled to take his complaint to a public authority or a conciliation body.

8.5. The business uses the conciliation body procedure to resolve consumer disputes.

The conciliation body has the competence to settle consumer disputes out of court. The conciliation body shall have the task of attempting to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, shall rule on the matter in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the consumer or of the Company, provide advice on the rights and obligations of the consumer.

8.6 In the event of a cross-border consumer dispute relating to an online sales or service contract, all conciliation bodies attached to the Chamber of Commerce and Industry are competent to handle the dispute.

8.7. The platform serves as a contact point for out-of-court settlement of disputes relating to contractual obligations, online sales and service contracts. Using the platform requires a simple registration with the European Commission's system (available by clicking here). Once logged in, consumers can then submit their complaint via the online website:

8.8 Businesses have a duty to cooperate in the conciliation procedure, by sending their reply to the conciliation body and by ensuring the participation of a person authorized to negotiate a settlement at the hearing. If the head office or place of business is not registered in the county of the chamber of conciliation which operates the territorially competent conciliation body, the obligation of cooperation of the business includes offering the possibility of a written settlement in accordance with the consumer's request.

Contact details of the conciliation body where the business is established:

Csongrád County Conciliation Board

Csongrád County Chamber of Commerce and Industry

H-6721 Szeged, Párizsi krt. 8-12.

Phone number: +36 62 426 343

Fax: +36 62 426 149


Contact details of the government office responsible for consumer protection in the first instance at the place of establishment of the Company:

Csongrád County Government Office Technical Authority Department

Consumer Protection Department

H-6722 Szeged, Rákóczi tér 1.

Phone number: +36 62 680-530


Contact details of other government offices with consumer protection responsibilities can be found here:


9.1 The Company reserves all rights in the website, any part thereof and the content displayed thereon, as well as the distribution of the website.

9.2. As the website is a copyrighted work, it is prohibited to download (reproduce), otherwise use, electronically store, process or sell the content of the website or any part thereof without the written consent of the Company.

9.3. Any material from the website and its database may be reproduced with written consent only by linking to the website.

9.4 In case of unauthorized use (i.e. use without a usage agreement or use that exceeds the limits and rules of the citation), the infringer shall pay the Company a usage fee of EUR 95 + VAT per word or EUR 165 + VAT per image.

9.5 The Company reserves all rights to all elements of its service, its domain names, the secondary domain names formed from them and its Internet advertising space. Under no circumstances shall the use of the Services result in the source code being reverse-engineered, reversed or in any other way infringed by any person or entity in any way of the Company's intellectual property rights.

9.6 It is prohibited to adapt or reverse engineer the content of the website or any part of it; to create customer IDs and passwords in an unfair manner; to use any application that allows the website or any part of it to be modified or indexed (e.g. search engine or any other reverse engine).

9.7 The name is protected by copyright and may not be used for any purpose other than for referencing without the written consent of the Company.

9.8. The Customer may download parts of the website to his hard disk or print them out for his own use, but in this case he shall not be entitled to use, distribute, copy, photocopy, store in a database, download or commercialize the content of the website reproduced in this way.

Date: 2nd January, 2021.